Fla. Stat. 400.1183
Resident grievance procedures
(1)
Every nursing home must have a grievance procedure available to its residents and their families. The grievance procedure must include:An explanation of how to pursue redress of a grievance.The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency.A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance.A procedure for providing assistance to residents who cannot prepare a written grievance without help.(a)
An explanation of how to pursue redress of a grievance.(b)
The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency.(c)
A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance.(d)
A procedure for providing assistance to residents who cannot prepare a written grievance without help.(2)
Each nursing home facility shall maintain records of all grievances and a report, subject to agency inspection, of the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.(3)
Each facility must respond to the grievance within a reasonable time after its submission.(4)
The agency may investigate any grievance at any time.
Source:
Section 400.1183 — Resident grievance procedures, https://www.flsenate.gov/Laws/Statutes/2024/0400.1183 (accessed Aug. 7, 2025).