Fla. Stat. 400.0078
Citizen access to State Long-Term Care Ombudsman Program services

(1)

The office shall establish a statewide toll-free telephone number and e-mail address for receiving complaints concerning matters adversely affecting the health, safety, welfare, or rights of residents.

(2)

Upon admission to a long-term care facility, each resident or representative of a resident must receive information regarding:The purpose of the State Long-Term Care Ombudsman Program.The statewide toll-free telephone number and e-mail address for receiving complaints.Information that retaliatory action cannot be taken against a resident for presenting grievances or for exercising any other resident right.Other relevant information regarding how to contact representatives of the State Long-Term Care Ombudsman Program.

Each resident or his or her representative must be furnished additional copies of this information upon request.

(a)

The purpose of the State Long-Term Care Ombudsman Program.

(b)

The statewide toll-free telephone number and e-mail address for receiving complaints.

(c)

Information that retaliatory action cannot be taken against a resident for presenting grievances or for exercising any other resident right.

(d)

Other relevant information regarding how to contact representatives of the State Long-Term Care Ombudsman Program.

Source: Section 400.0078 — Citizen access to State Long-Term Care Ombudsman Program services, https://www.­flsenate.­gov/Laws/Statutes/2024/0400.­0078 (accessed Aug. 7, 2025).

Current through Fall 2025

§ 400.0078. Citizen access to State Long-Term Care Ombudsman Program services's source at flsenate​.gov